Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of the Shine Pro Cleaning LLC ("Shine Pro Cleaning," "we," "us," or "our") website and your booking or use of our cleaning services. By using our website, submitting a booking request, or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

2. Description of Services

Shine Pro Cleaning provides professional cleaning services in New Jersey, including:

• Regular house cleaning
• Deep cleaning
• Move-in / move-out cleaning
• Commercial cleaning
• Office cleaning
• Specialty cleaning, based on individual customer needs

The specific scope of work for a given appointment is discussed and confirmed with the client at the time of booking.

3. Booking & Scheduling

Bookings may be requested through our website, by phone, or by email. We will do our best to confirm the requested date, time, and service details, though availability is not guaranteed until confirmed by our team. We may contact you to verify details or adjust scheduling as needed. Accurate contact and property information helps us provide the best possible service.

4. Cancellations & Rescheduling

We understand that plans change. As a general practice, we ask clients to provide as much advance notice as possible if they need to cancel or reschedule an appointment, so we can adjust our team's schedule accordingly. Specific cancellation or rescheduling terms, including any applicable notice period, will be communicated at the time of booking or confirmed directly with our team.

5. Payment Terms

Payment terms, including accepted payment methods and pricing, are provided at the time of booking and may vary based on the service requested, property size, and scope of work. Please refer to your individual quote or booking confirmation for details specific to your appointment.

6. Client Responsibilities

To help us provide efficient and effective service, clients are asked to:

• Provide safe and reasonable access to the property at the scheduled appointment time
• Disclose any known hazards, fragile items, or areas requiring special care in advance
• Secure or remove valuables, personal documents, and pets from cleaning areas where appropriate
• Communicate any specific requests or concerns ahead of the scheduled service

7. Limitation of Liability

While we take reasonable care in performing our services, Shine Pro Cleaning shall not be liable for indirect, incidental, or consequential damages arising from the use of our services, except where such liability cannot be excluded under applicable law. Clients should disclose pre-existing damage, fragile items, or special-care surfaces prior to service so our team can take appropriate precautions. Any concerns about a completed service should be reported to us promptly so we can address them.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law principles. Any disputes arising from these Terms or our services shall be subject to the jurisdiction of the courts located in New Jersey.

9. Changes to Terms

We may update these Terms from time to time to reflect changes in our services or business practices. Any updates will be posted on this page with a revised "Last updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

10. Contact Us

If you have any questions about these Terms, please contact us:

• Email: info@shineprocleaningnj.com
• Phone: +1 201 988 0225
• Hours: Mon–Fri, 9:00 AM – 10:00 PM