Privacy Policy

1. Introduction

Shine Pro Cleaning LLC ("Shine Pro Cleaning," "we," "us," or "our") provides residential and commercial cleaning services in New Jersey. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, or book a cleaning service with us. By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

We collect information that you voluntarily provide to us, including through our contact form and booking form:

• Contact information: name, email address, and phone number
• Service location: address or ZIP code, used to confirm service availability and scheduling
• Service preferences: cleaning type, frequency, and preferred date or time
• Any additional details you choose to share with us, such as notes about your property or special requests

We may also automatically collect limited technical information when you visit our website, such as your browser type, device type, and general usage patterns, through cookies and website analytics tools (see Section 4 below).

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide quotes
• Schedule, confirm, and manage cleaning appointments
• Communicate with you about your service, including reminders and updates
• Improve our website, services, and customer experience
• Comply with legal obligations and protect our business interests

We do not sell your personal information to third parties.

4. Cookies & Website Analytics

Our website may use cookies and similar tracking technologies to help it function properly and to understand how visitors use our site. This may include analytics tools that provide aggregated information about page visits, traffic sources, and general browsing behavior.

Most web browsers allow you to control cookies through their settings. Disabling cookies may affect certain features of our website, such as form functionality.

5. Third-Party Services

We may work with trusted third-party service providers to help operate our business and website, which may include:

• Booking, scheduling, or payment processing platforms used to manage appointments and transactions
• Website hosting and analytics providers
• Communication tools, such as WhatsApp or email service providers, used to respond to inquiries

These third parties may have access to certain information only as needed to perform their functions on our behalf, and are expected to handle it in accordance with applicable privacy and data protection laws. We do not control the privacy practices of third-party services and encourage you to review their respective privacy policies.

6. Data Security

We take reasonable administrative and technical measures to protect the information we collect from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

You may contact us at any time to:

• Request access to the personal information we hold about you
• Request that we correct inaccurate information
• Request that we delete your personal information, subject to any legal or business record-keeping obligations
• Opt out of non-essential communications from us

To make a request, please contact us using the information in Section 10 below. We will respond within a reasonable timeframe.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can address it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Email: info@shineprocleaningnj.com
• Phone: +1 201 988 0225
• Hours: Mon–Fri, 9:00 AM – 10:00 PM